BOOKING TERMS AND CONDITIONS 

To protect us both and so we can have the best relationship, i respectfully ask clients to make note of my cancellation and reschedule policy to protect my small business from financial loss.

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Everyone’s time is valuable, including mine. When you make an appointment with me, that time is allocated to you - and you alone. This means that i cannot book another client in. Missed appointments or late cancellations represent a significant cost in terms of my time lost as well as a substantial financial cost.

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If you need to cancel, adjust or move your appointment, I require 48 hours notice to do so, otherwise a charge of 50% will be incurred to cover costs. This will result in the loss of your 50% booking fee.

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100% will be charged for appointments cancelled, adjusted or rescheduled if less than 24hours, on the same day, or missed entirely without notice. 

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These charges apply per treatment, and so include cancelling, amending or rescheduling part of a booking (for example, booking a full leg and bikini wax but only wanting to to go ahead with the leg wax on the day).

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If appointments are repeatedly missed or cancelled/rescheduled at late notice, i may ask for full payment upfront at the time of booking to secure any future appointments. 

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This policy also applies to vouchers, and any charges incurred will be deducted from your total voucher amount.

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LATE ARRIVALS

I will always try to accommodate if you are running late, however this is not always possible without impacting on other appointments. If you arrive late for your scheduled appointment, I may need to cut your treatment short. Where this is not possible, we may need to reschedule all or part of your booking, and in this instance our late cancellation charges of 100% per treatment will apply.

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AGE REQUIREMENTS

Certain treatments are not suitable or insured due to the age of the client. Some treatments may be permitted for under-16’s. I will need written permission from a parent or legal guardian before proceeding. 

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PATCH TESTING

All clients wishing to have tinting treatments must have had a patch test within the last 6 months before treatments. The patch test needs to be carried out a minimum of 48 hours before a booked treatment. Failing to have a patch test will result in the appointment being cancelled. If you have had tinting treatments elsewhere, I still require you to have a patch test with myself prior to your lash tint, brown tint, lash lift treatment. Laser hair removal sessions require a prior patch test.

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MEDICAL ISSUES

Consultation forms will be e mailed to you prior to your arrival and this will ensure I can start your treatment promptly. If any changes occur relating to medical issues, such as new medication, pregnancy, allergies etc, please let me know as soon as possible. 

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COMPLAINTS PROCEDURE

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I strive to give the best treatments and service to all clients during every appointment.
 
If you do not feel this was achieved or have suggestions for ways in which I can improve, please contact Jessica Reynolds at info@jessicareynoldsskinandlaser.co.uk so I can investigate and ensure i improve my service in the future. I very much appreciate your custom and your appreciation.

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Jess x